Don't be fooled. This is a portal to hell. Call centres, waits to get through, queues, byzantine rules, very little appeals process and no hope of actually speaking to a real person, certainly not a person who can solve your issue. Centrelink? No, it's Australia's oldest and most venerable institute of higher learning, the University of Sydney. The University of Sydney has gleefully embraced the centralised customer service and efficiency plague which has swept across public agencies worldwide. The university no longer sees us as students, but as clients. In the media, students with queries and appeals actually get to go speak to someone in charge of their faculty. No such luxuries at the University of Sydney. All student enquiries are now directed through a central student enquiries centre, where you take a number relating to your enquiry and wait for it to flash on the overhead screens - they use the same exact numbering system as Service NSW (RTA), right down to the wei